Shipping and Returns
FREE DISCREET BILLING & SHIPPING
Willy Wankers .com.au sells boutique range of male adult toys products and is a Australia Owned business.
At Willy Wankers.com.au we respect the fact that you have placed faith in our products and services. Therefore you can be confident that we take care of you by ensuring that any issues related to this site will be dealt with discreetly and confidentially, this includes:
•Payment - Direct Deposit (to the electronic wizard account) or Easy pay
•Packaging -In a discrett box
•Delivery - Orders received are generally serviced within 2 working days and are sent by fast way.
•Contact (only when absolutely necessary) or if you subscribe to news letter(very little sent)
•Your details will be kept confidential at all times. •Post and Handling Costs - Flat $10.00 in Australia
Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially always remain with us
We won't bombard you with unwanted emails, newsletters & marketing catalogues after the sale unless subscribed.
Due to the intimate nature of the products. How ever if you do receive a defective product, you may email or call within 30 days of your purchase date to return product for replacement.
Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch/delivery fee. Freight charges paid for the original dispatch are not refundable.
Your parcel/carton will be delivered by Fastway Couriers and Comet during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will usually be left informing you of how to collect/claim your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
Even though at willywankers.com.au we take pride in the care we take with packing all of our internet, phone and mail orders, sometimes, accidents or errors occur. Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, we will provide instructions on how to return goods as set out below in our returns section.
Your satisfaction is important to us. However, please choose carefully before you buy as we are unable to accept returned products or DVDs which are not to your taste or do not meet your personal expectations; we will only replace items which are found to be faulty.
You may return a product that has a manufacturing defect for replacement or credit. Please read through the following steps carefully if you wish to return goods to us.
To return a defective product, you must return the product within 30 days of purchase. Item/s where possible should be in its original packaging.
You should email or ring us to notify us of your intention to return the goods and the fault with the product.
Include return paperwork detailing the nature of the defect, the invoice number for your order and whom you contacted relating to the items return. We will then examine the product and if it is found to be defective you will be issued with a replacement.